Kautuk Sahni - Hello MiniMax Support Team,I’m...
Hello MiniMax Support Team,
I’m experiencing an issue with my account credits on the MiniMax Agent platform.
According to your pricing, the free plan includes 200 daily credits. However, my current balance shows -7 credits, and despite logging in daily, I do not see the daily free credits being added or reset.
Because of this, I am currently unable to use the agent at all.
I have already tried:
->Logging out and logging back in
->Visiting the platform daily to check for credit refresh
Unfortunately, the issue persists, and my balance remains at -7 without any daily credit restoration.
Could you please help clarify:
->Whether daily credits should reset even if the balance is negative
->If there might be an issue with my account
->Any steps I should take to restore my usable credits
I would appreciate your assistance in resolving this, as I’m currently unable to use the service.
Thank you for your support.
I’m experiencing an issue with my account credits on the MiniMax Agent platform.
According to your pricing, the free plan includes 200 daily credits. However, my current balance shows -7 credits, and despite logging in daily, I do not see the daily free credits being added or reset.
Because of this, I am currently unable to use the agent at all.
I have already tried:
->Logging out and logging back in
->Visiting the platform daily to check for credit refresh
Unfortunately, the issue persists, and my balance remains at -7 without any daily credit restoration.
Could you please help clarify:
->Whether daily credits should reset even if the balance is negative
->If there might be an issue with my account
->Any steps I should take to restore my usable credits
I would appreciate your assistance in resolving this, as I’m currently unable to use the service.
Thank you for your support.
